Terms and Conditions

1. Introduction

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These Terms and Conditions govern the provision and use of real estate marketing services offered by Real Pixel, a registered business in Victoria, Australia, operating under Real Pixel Photography Pty Ltd. By accessing or utilising our services, you acknowledge that you have read, understood, and agreed to be legally bound by the terms and conditions set forth herein. If you do not agree with any part of these Terms, please refrain from using our services.

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2. Scope of Services

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Real Pixel offers a comprehensive range of professional real estate marketing services, including, but not limited to:

• Real estate photography

• Videography

• Floor plan creation

• Aerial (drone) photography

• Digital decluttering

• Virtual staging

• 3D visualisation

Services may be conducted on-site by our team or developed based on architectural plans provided by the client. All services are carried out in accordance with the client’s instructions. Real Pixel reserves the right to amend, suspend, or discontinue any part of its service offerings at any time, without prior notice or liability.

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3. Bookings

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Clients may book services via our online booking system, which provides real-time availability and instant confirmation. If suitable times are unavailable, clients are encouraged to contact Nik at 0436 435 566 for alternate arrangements.

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Booking Guidelines

• Client Contact Information:
  Clients are responsible for entering accurate contact details (email and phone number) when booking. Real Pixel is not liable for missed communication due to incorrect information. Clients may confirm bookings directly if uncertain.

• Twilight Shoots for Vacant Properties:
  These must be scheduled under the "Morning Twilight Shoot" category. Please include specific service requirements (e.g., floor plans, aerial photography and etc) in the "Additional Notes" section during booking.

• Package Selection:
  Clients must select the appropriate package that includes all intended services. If additional services are requested during booking, a separate booking must be made for a different time or date. Please refer to the package descriptions for guidance.

• Access to Property:

  • It is preferred that the client, homeowner, or renter be present during the appointment.

  • If unavailable, access must be provided via a secure key safe.

  • Key safe codes must be emailed to info@realpixelphotography.com.au prior to the appointment.

  • If the property has an alarm system, the alarm code must be emailed at least 12 hours in advance, with the property address in the email subject line.

  • Real Pixel will not be held liable for security call-out charges resulting from incorrect or missing access codes.

• No-Show Policy:
  Our team will wait up to 15 minutes beyond the scheduled time. If access is not granted and no one is present, the appointment will be considered a no-show, and 30% of the service fee will be issued.

• Property Preparation:

  • Clients are responsible for ensuring the property is fully prepared for the scheduled shoot.

  • Our team may assist with repositioning minor items but will not perform full property repositioning or cleaning.

  • Digital decluttering services are available and will be charged per image as per our pricing list.​

 

4. Client Responsibilities

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By engaging our services, clients agree to the following:

• Provide complete, accurate, and timely property information, including any specific service requests. Any alterations to the property for visual presentation must be emailed to info@realpixelphotography.com.au.

• Ensure that Real Pixel is granted legal access and permission to photograph, film, and market the property.

• Supply necessary architectural plans, if required.

• Review and verify all deliverables (photos, videos, floor plans, etc.) for accuracy prior to public or commercial use.​

 

5. Pricing and Payment

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• All service fees are listed in Real Pixel’s pricing catalogue, available upon request. To obtain a copy, clients must provide a valid real estate agency or builder email address. Personal email addresses will only be accepted under exceptional circumstances, subject to a phone consultation.

• Clients are responsible for ensuring timely payment of all invoices.

• Payment Terms: Invoices must be paid within 14 days of the invoice date.

• Real Pixel reserves the right to suspend or withhold further services for overdue accounts greater than 28 days from date of invoice.

• Invoices that remain unpaid for more than 60 days will be referred to a debt collection agency. Clients will be responsible for any associated collection fees or legal costs.​

 

6. Intellectual Property and Copyright

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All content and materials created by Real Pixel, including but not limited to photographs, videos, floor plans, and aerial images, are the intellectual property of Real Pixel.

• Clients are granted a limited, non-exclusive, non-transferable license to use these materials solely for marketing the specific property for which they were created.

• Any reuse, modification, or redistribution of these materials for other properties, future listings, or third-party usage requires prior written consent from Real Pixel.

• To request additional usage rights or licensing, please contact info@realpixelphotography.com.au.

 

7. Limitation of Liability

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Real Pixel shall not be liable for:

• Any direct or indirect loss, damage, or expense arising from the use of our services or deliverables.

• Any inaccuracies, omissions, or errors in the materials provided.

• Any misuse, alteration, or misrepresentation of deliverables by the client or third parties.

Clients are solely responsible for reviewing and verifying the accuracy and appropriateness of all deliverables before publishing or distributing them to the public.

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8. Cancellation and Rescheduling

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Clients must provide a minimum of 6 hours’ notice to cancel or reschedule an appointment without incurring a fee. Cancellations or rescheduling requests received with less than 6 hours' notice may incur a 30% of the booking service fee at Real Pixel’s discretion.

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9. Data Privacy and Confidentiality

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All client data provided to Real Pixel, including access codes and personal contact details, is handled in accordance with applicable Australian privacy legislation. We do not share or sell client information. For full details, please refer to our Privacy Policy, available upon request.

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10. Governing Law

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These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

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11. Entire Agreement

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These Terms and Conditions constitute the entire agreement between the client and Real Pixel and supersede any prior agreements, communications, or representations, whether written or oral.

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By proceeding with our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

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For further assistance or inquiries, please contact us at:
info@realpixelphotography.com.au